FAQs, frequently asked questions we hear at Saint Alabaster botanical skincare.
In the mail
When will I receive my order?
Typically, your order will ship the next business day via Priority Mail. For expedited shipping and potion emergencies, please Contact Us and we'll work with you to make the magic happen.
Something arrived broken
Bummer! We will send you a replacement free of charge, ASAP. Please Contact Us with a description and photo of the damage so that we may resolve the issue with lightning speed.
I broke something
Bummer! Please contact us and we'll work with you on replacing the broken item.
About our products
I love the 3-Step System, do you make anything else?
We are currently developing more great products, we'd love to hear what you would like us to make. Please reach out using our Contact Form with your requests.
Can anyone really use the 3-Step System?
Yes, really! Our products are suitable for young / matured / sensitive / dry / oily / damaged skin, and everything else in between. Our 3-Step system is a trio of un-complicated formulas made with un-aldulterated natural ingredients, optimizing the compatibility of our products with all skin types. If you have a serious skin condition, we always recommend reviewing any new product with your dermatologist prior to use. Our 3-Step System is NOT intended to cure or treat any condition. Stress, diet, and sleep are also keyfactors to obtaining a healthy, glowing complexion.
Can I use your products during pregnancy?
In our experienced opinion, yes, but you should always consult your doctor before adding any new products to your regimen. The most common concern we hear from expecting mothers is the use of essential oils during pregnancy. Our Lemon Cure Cleansing Milk contains bergamot essential oil, and our Knitbone Repair Serum contains rose absolute. Congratulations, mamma!
Can men use the 3-step system?
Totally! Every ingredient used in our products has been selected for its universal benefit to all textures of skin; Men, women, and in-between alike.
I left my products out in the sun, are they safe to use?
Safe, yes. Effective, sadly not. Like wine, our products are a symphony of living organisms packed within their bottle. We always recommend that you store your products in a cool, dark place to preserve the active botanicals and minerals within. Some of our customers even store their products in the refrigerator, but the standard bathroom or medicine cabinet does just fine.
What is the shelf life of your products?
For full effectiveness, we recommend that you use your products within the first year of purchase. This ensures that the natural ingredients we use to make the products are still active, delivering the maximum benefit to your skin.
How long will my 3-Step System last me for?
One 3-Step Starter Kit is designed for approximately 2 months of use. This varies of course, depending on how liberally you use your products. Our Re/Charge Recycling program offers several options for refilling your individual products, delivering value and environmental conservation with every order.
THE FINE PRINT
Shipping + Handling
We offer complimentary Priority Mail Shipping for all domestic orders. Ordinarily, your order will ship the next business day from date of purchase.
Orders placed after 5pm PST will ship the following Monday. This is to ensure that our products do not sit in unregulated temperatures over the weekend.
Please allow 6-30 business days for international orders, excluding any customs delays.
International orders will generally be shipped via UPS. Please feel free to email us at firstname.lastname@example.org if you have special shipping requests.
St. Alabaster is not responsible for any delays incurred due to international customs issues, nor any additional duties or taxes your country may require.
No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control.
Returns + Exchanges
All Saint Alabaster products are guaranteed for 30 days. If you're unhappy with our products we will refund your order, simple as that. Just give us a holler at email@example.com.
To protect our customers, returns or exchanges cannot be accepted. We are happy to answer any questions you may have about our products prior to your purchase.
Can't commit? We recommend starting with our Trial Kit .