Contact Us

We would love to hear from you!

Typically we respond within 24 hours of inquiry, but please allow up to 48 hours to receive a response from us.

CUSTOMER CARE HOURS:

MON – THURS 9:00 am – 6:00 pm PST

FRI 9:00 am – 3:00 pm PST

– The Saint Alabaster Team

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping

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Shipping & Returns

United States

Packages within the USA always ship complimentary via USPS Priority Mail.

Each bottle of Knitbone Repair Serum is carefully crafted at our Los Angeles studio in micro batches for ultimate freshness and efficacy. Packages typically ship from Los Angeles within 1-4 business days of your order confirmation. Please allow an additional 2-5 business days for normal freight time to your destination.

We are closed on weekends and holidays. Orders placed after 3pm PST on Thursdays will ship the following Monday.

International

We are working diligently to provide our international customers the most convenient and cost-effective shipping solutions.

Packages are currently being sent via UPS Worldwide Expedited for a flat fee of $40 + any applicable duties and fees in your country. Please allow 6-8 business days from date of purchase to receive your parcel, excluding any customs delays.  

Alternatively, international customers may select USPS Priority Mail International to receive their purchase for a flat fee of $15 + any applicable duties and fees in your country. This is the most cost-effective shipping option, but also the most timely. Please allow 14- 30 business days from date of purchase to receive your parcel, excluding any customs delays.

Saint Alabaster is not responsible for any delays incurred due to international customs issues, nor any additional duties or taxes your country may require. No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control.

Returns + Exchanges

Your Knitbone Repair Serum purchase is guaranteed for 30 days from the date you receive your shipment. If you're unhappy with our product we will refund your order, simple as that. Unfortunately, we are unable to refund any specialty shipping fees such as Expedited or International shipping costs. Please use our contact form, or email care@saintalabaster.com with your concerns and we will work with you to resolve the issue.

To protect our customers, returns or exchanges cannot be accepted. We are happy to answer any questions you may have about our products prior to your purchase.